Due to the nature of international shipping, a return or an exchange by change of mind is not accepted.
In case of defective, wrong or missing items, please report within 3 days after you receive your package via EMAIL (firstname.lastname@example.org) to make it a valid request.
(for defective or wrong items, please include a pic.)
Returns attributable to customer (below): We issue a refund excluding the amount for the shipping charges for both ways (original shipping fee x2, or policy shipping fee for the country x2 in case of free shipping). And the refund will be issued after the parcel arrives at Wingbling’s office.
- (1) error in address
- (2) error in contact information or could not reach the customer (limited to the relevant services)
- (3) all other returns due to customer’s failure to respond or react on time to the notification from shipping couriers or post office. (this includes “unknown reason”)
If there are any issues for receiving the items or communicating with the local delivery, It is the customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly. WINGBLING does not take any responsibility for the delivery failure due to miscommunication, and any dispute raised after 14 business days has passed from the last shipping status update is not accepted.
Cancellations due to a delay of shipping: Not accepted.
The transit time table posted on our shipping info page is only a reference for you to estimate the delivery date. We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment. Also, these transit times do not include Customs clearance processing times, and the updates for the parcels’ status can take time after departure from Korea because of the processing time at Customs of the destination country.
WHAT IF I RECEIVE DEFECTIVE JEWELRY?
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible. Every purchase is under a 14 days warranty.
If you need to exchange a piece, send us an email within 14 days of delivered with a picture of the faulty item, and our support team will assist you promptly.
Parcels undelivered due to Customs clearance issues, rejected by customer to avoid tariff or local taxes, seized by Customs, and etc: No refund can be issued. (in case of Customs clearance issues, the parcels are not returned to the sender.)
Parcels lost during transit: We resend the package.